IZEN 為提供更完善的售後服務, 我們的產品是100%由韓國製造,品質絕對有保証.除了有一年完全保養外, 現更提供Izen VIP 會員保養服務. 完全免費入會.

銀級VIP會員 (免費,由2014-6月開始)

第1年 - 100%維修費及零件保養.

*第2年 - 50% 零件保養.



第1年 - 100%維修費及零件保養.

**第2-5年- 50% 零件保養. (User Upgrade: 1500pts or $400)



第1年 - 100%維修費及零件保養.

***第2-5年- 100% 零件保養. (User Upgrade: 2500pts or $800)

Remark: Not Included the bidet seat and lid




$10 = 1pt, 購買及一名推薦都可同時得到積分.


我們巳有所有客戶資料, 如需升級, 請email at: cs@izenbidet.com.


**從第二年開始,每次需維修費要視乎地區, 由來$350/450開始, (850pts) 請連絡我們.



**Started from the 2nd year, technician fees needed to paid each time depended on location. Started at $350/$450. Please contact us for details.


請定期用清水清潔你的智能板。 (建議一周2次)


1. 在清潔智能板時,請關上電並且按安裝按鈕, 智能板可以向前滑動出外,這時便很容易清潔底部, 記得小心水管和電線。





2. 請不要在使用清洗伸出噴咀時方便, 這樣不會弄污穢噴咀, 你同樣可以定期用牙刷清潔噴嘴, 請按"Posterier"按鈕3秒, 噴嘴會自動滑出安全模式,不會噴水, 方便清洗 (IB-7500R用旁邊的"Posterier"按鈕).

Izen 提供首年全面保養.





Other terms:


1. Izen warrants its products to be free from manufacturing defects under normal use and service for a period of one (1) year from date of purchase. This warranty is extended only to the ORIGINAL PURCHASER.
2. Izen’s obligations under this warranty are limited to repair or replacement, at Izen’s option, of products or parts found to be defective, provided that such products were  used in accordance with instructions. Izen reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Izen will not charge for labor or parts in connection with warranty repairs or replacements.
3.This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.
b. Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
c. Damage or loss resulting from removal, improper repair, or modification of the product.
d. Damage or loss resulting from sediments or foreign matter contained in a water system.
e. Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment.
This written warranty is the only warranty made by Izen. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. Izen shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty.
Warning! Izen shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).
Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.










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©2003-2014 Izen International Ltd. All Rights Reserved. Last Updated: Friday 23 May 2014.